Return Policy

Introduction

Welcome to www.usedpanda.com ("UsedPanda / Site") operated by Smartarz LLC (with its registered address at 20TH FLOOR ASPIN COMMERCIAL TOWER SHEIKH ZAYED ROAD P.O.Box 124401 DUBAI, UNITED ARAB EMIRATES). These are the terms and conditions governing your use of the Site ("hereinafter referred to as Acceptable Use Policy "AUP"). By accessing UsedPanda either through the website or any other electronic device, you acknowledge, accept, and agree to the following terms of the AUP, which are designed to make sure that UsedPanda works for everyone. This AUP is effective from the time you start using UsedPanda as a guest or logged-in user. By accepting this AUP, you are also accepting and agreeing to be bound by the Privacy Policy and the Listing Policy.

Return Policy

• If a customer faces any issue with the product delivered and raises the same within 72 hours, a request will be entertained.
• Admin of UsedPanda will decide the liable party for the issue and if the issue faced is genuine then the item will be returned to the seller.
• The liable party (seller or buyer) will have to bear the delivery cost of the returned item.
• Issues related to Physical condition if any, will NOT be considered for a return, post-delivery & acceptance of the Product.
• In the case of online payment, the amount will be reversed to the payer after deduction of liable charges if any.
• In the case of cash payment, amount will be returned to the wallet. A customer can withdraw through any of the bank account after deduction of liable charges if any.
• If the seller is the liable party, then delivery charges will be collected either online or in cash on delivery (of returned item).